Privacy Policy

This policy explains how Paradox Manufacturing (ABN 82 316 851 835) handles personal information collected through this website and when you contact us. We handle personal information in line with the Australian Privacy Principles where they apply to us.

When you submit the enquiry form we collect:

• Your name
• Your company or brand name
• Your email address
• Your phone number, if you choose to provide it
• The product category you select
• The details you write about your product or requirements

If you email or call us, we collect the information you choose to share in that communication. We do not ask for sensitive information and ask that you do not include it in your enquiry.

We use the information you provide to:

• Respond to your enquiry and discuss your project
• Prepare quotations or proposals you ask for
• Send you a confirmation that we received your enquiry
• Keep a record of our communications with you
• Meet our legal obligations

We do not add enquiries to a marketing mailing list, and we do not sell personal information.

We use a small number of service providers to run this website. Resend delivers enquiry notifications to our team and confirmation emails to you, so it processes the details in your enquiry. Netlify hosts this website and may process technical information such as your IP address in server logs. These providers handle information on our behalf and under their own security and privacy terms.

Our email delivery and website hosting providers may store or process information on servers located outside Australia, including in the United States. Where this happens we rely on those providers’ contractual and security commitments to protect it.

This website does not use analytics, advertising or tracking cookies, and does not set cookies of its own. Our hosting provider may use strictly necessary technical mechanisms to deliver the site securely.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We keep enquiry information only for as long as we need it for the purposes above or as the law requires.

You can ask to access or correct the personal information we hold about you by contacting us. If you have a concern about how we have handled your information, please contact us first so we can try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

We may update this policy from time to time. The current version will always be on this page with the date it was last updated.

For privacy questions or requests, contact: